Eschmann Care & Cover.
Service & Support you can rely on.
Eschmann Service
Eschmann Care & Cover gives you peace of mind that your decontamination equipment is running optimally and is fully compliant
whilst providing all the technical support you need through our nationwide team
of Eschmann engineers.
Plus, our service plans can be tailored to suit the needs of different sectors, including dental, animal health, podiatry and more.
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Eschmann
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Eschmann
Care & Cover
Package Quotation
Eschmann Care & Cover includes everything listed below, at no extra cost.
Annual Validation & Pressure Vessel Certification
Eschmann provides dedicated manufacturer’s HTM01-05/SDCEP validation (at both installation and annually thereafter) and an annual Pressure Vessel Certification (PSSR/PVI), which is a legal requirement.
Annual Service & Software Upgrade
As part of Eschmann Care & Cover, we provide scheduled annual validation and maintenance service visits in accordance with HTM01-05/SDCEP guidance, for total compliance. As an Eschmann Service customer you also benefit from the latest software upgrades free of charge.
Unlimited Breakdown Cover
Unlimited breakdown cover comes as standard when you purchase Eschmann Care & Cover. Our engineers have immediate access to original manufacturer’s parts ensuring that should your decontamination equipment breakdown, our team will be there to fix it in the shortest possible time.
Unlimited Eschmann Parts & Labour
With Eschmann Care & Cover there are no unexpected hidden charges. That’s why we do not place a limit or charge for any additional spare parts required and engineer labour or travel costs.
Nationwide On-Site Support
With a team of over 50 Eschmann engineers nationwide, we are perfectly equipped to provide an unrivalled level of professional support, helping to maintain your decontamination equipment and minimise downtime.
Our engineers exclusively work on Eschmann decontamination equipment and are trained to ensure they have the knowledge and expertise to maintain all our products efficiently and effectively.
Enhanced CPD User Training
All Eschmann engineers are able to provide Enhanced CPD User Training to your staff. We include this invaluable benefit at no extra cost.
Technical Telephone Support
In the event of a breakdown, our technical support team have the knowledge and experience to rectify many faults over the phone. Being able to answer customer queries in this way helps to keep your practice running smoothly, minimising downtime and costs.
“I chose Eschmann, as amongst my peers, it was repeatedly recommended as being the best company for quality and reliability. We have a designated engineer, Andy, who provides us with a first-class service every time, complete with a smile!"
Chris Pritchard, Practice Owner
“We really appreciate how quickly an engineer is allocated to resolve an issue – they always deal with it straight away and minimise delays within the practice. [Our engineer] consistently delivers excellent service. Engineers from other suppliers are never as friendly or obliging as an Eschmann engineer."
Sharon Davies, Practice Manager
"All the engineers that visit have been absolutely brilliant, too. [Our engineer] always goes above and beyond; giving us bespoke advice over the phone or advising when we need to book an engineer visit. I would unreservedly recommend Eschmann products and the Care & Cover service package to others.”
Maxine Northall-Rollins, Stock Controller
"I would rate Eschmann products and service 10/10! The autoclaves have been excellent quality and the team are absolutely brilliant. I can’t praise them enough – and it’s been like that for over 30 years!"
Louise Ray, Head Nurse
"On the customer service front, Eschmann have been impeccable – nothing is ever a problem and they have been really supportive. Thank you for providing excellent service!”
Lynsey Henderson, Operations Manager
"The customer service has been fantastic, from my first conversation with Eschmann, to the installation and set up, which sets Eschmann apart from other companies. It has been exactly what we need!"
Dr Louise Samuel-Napier, Veterinary Surgeon
"Eschmann’s customer support team respond quickly and are very professional. I have also always had their annual service contract, Care & Cover, which I find to be good value for money."
Dr Paresh Patel, Dentist
“We wouldn’t consider using anyone else to support our 8-vet animal veterinary surgery autoclave...The main reason is the robust and reliable service provision...Eschmann has always been able to provide fast call-outs and have kept our autoclaves running reliably for all the 14 years that we have been customers"
Doug Patterson, Director
“Our engineer from Eschmann did an excellent job of installing our new system. He was extremely knowledgeable and gave very clear instructions regarding use of the machine to my dental nurse.
A great job was done. I would also mention that when I had queries about the installation date etc., the team were very helpful. All in all, I would be happy to recommend Eschmann to other professionals.”
Anne Howard, Practice Manager
"Eschmann recently supported us enormously in delivering an EVA 23B autoclave.
Great service and support - if anyone is looking for a new autoclave and support service, we would certainly recommend"
Robyn Lowe, Vet Nurse
“I’d absolutely recommend Eschmann to others. Their equipment is something you buy if you are looking for quality and long-term reliability – when you buy an autoclave from Eschmann you receive an exceptional level of support that you don’t often get from other suppliers."
Anonymous, Practice Owner
“The service from Eschmann has continued to be exemplary. All my contact with Eschmann over the past few months has been very favourable. I’ve been very pleased so far and would recommend both Eschmann and the Novaerus Air Disinfection unit to colleagues.”
Dr Duncan Smith, Practice Owner
“The customer service from Eschmann is simply exceptional. Our engineer, Mark, is always incredibly friendly and provides the team with CPD to ensure that we are all using the systems properly and to their full potential – he is always happy to help!"
Amy Booth, Practice Manager
“The customer support from Eschmann is excellent and they’ve always been very helpful and speedy in their services. I would definitely recommend their systems to other users!”
Zoe Pollard, Spa Manager & Treatment Coordinator
"We are thrilled with our new autoclave. The order and installation process was really straightforward and well managed. This machine is great for longer instruments. Any questions we have had since the installation have always been answered quickly and effectively."
Katie Jones, Practice Manager
Specialist support from the experts.
Dedicated Engineers
Our team of over 50 engineers nationwide exclusively work on Eschmann decontamination equipment. They are specifically trained to ensure they have the knowledge and expertise to maintain all our products efficiently and effectively.
Minimal Downtime
Did you know that over 95% of breakdowns we visit are fixed the first time? With exclusive access to Eschmann spare parts included with Care & Cover, we can ensure your practice is up and running with no additional fees and with minimal downtime.
Spread the cost
Eschmann Care & Cover is also available when you lease a product. This includes everything you need from Eschmann at a more manageable monthly rate, available over 3 or 5 years.
Equipment Longevity
With the correct care and servicing from Eschmann, you get peace of mind that your investment is protected. We can help ensure the longevity of your equipment, meaning you can safely use your Eschmann decontamination equipment for years to come.
Why Eschmann?
Experience
Quality
Service
Eschmann provides an unparalleled range of preventative service and maintenance contracts together with a first class emergency repair response.
Global Network
For full terms and conditions regarding Care & Cover, click here.
MyEschmann
Coming Soon - Online access to all your Annual Validation & Pressure Vessel Certificates (PSSR/PVI) as well as an overview of installed Eschmann equipment, your service history, fault reporting & more.
